The FAQs
Do you give free estimates?
Of course, but we have to see the watch first, or at least focused, well-lighted pictures instead. We obviously can't give you a price to restore your watch if you don't send us any photographs.
However, once the plates are separated for a closer look you'll be charged a $35 evaluation if you decide against the work. If the repairs are completed then that fee is put toward the final invoice.
What is your turnaround time?
Usually 2 to 3 weeks, depending on whether parts can be found, or if we have to fabricate them.
Do you work on wristwatches?
We do not. We specialize in American-made pocket watches from the late 1800s and early 1900s.
We also do not work on sewing machines, electric clocks, antique firearms, quartz watches, marine components, anything Swiss, or that neon bar sign you found at a garage sale.
Do you work on clocks?
We can if it's small enough to ship, such as a carriage or travel clock. The skill set is much the same for clocks but requires larger tooling, bigger ultrasonic tanks, and special clamps to hold the movement during reassembly, so we usually recommend someone who specializes in them.
How much will it cost to fix my watch?
Most of the prices are listed on the Services page, but once your watch gets on the bench we will write you with a rough idea. Unless the piece is rare or has sentimental value, there is a financial cut-off point for every timepiece, because not every watch is worth repairing. If yours is close to crossing that line we will have a conversation about how far you wish to take the restoration.