Contact Us

American Timekeeper

PO Box #1 - Darien Center, NY 14040

(585) 547-9989

FAQs

Do you give estimates?

Of course, but we have to see the watch first, or at least sharp, well-lit photos of the piece instead. 

What is your turnaround time?

Roughly 2 to 3 weeks, depending on whether parts can be found, or if we have to fabricate them. 

Do you guarantee your work?

Once it's in the hands of the US Postal Service it's out of ours, but if your watch fails in a reasonable amount of time because of something we missed then we will of course make it right. If you drop it in the parking lot at work because you didn't have it chained, then that's on you. 

How much will it cost to fix my watch?

Most of the prices are on the ​ Watch Repair  page, but once your watch gets on the bench we will write you with a rough idea. Unless the piece is rare or has sentimental value, there is a financial cut-off point for every timepiece, because not every watch is worth repairing. If yours is coming close to that cut-off we will have a conversation about how far you wish to take the restoration. 

When was my watch made?

Several American companies left comprehensive records behind, so it's possible to find exact dates for those brands. Others left virtually no paper trail, so you may never pin it down.

How much is my watch worth?

Watch Guides are an excellent starting point, but they're not the price Bible - just because it's printed there does not automatically entitle you to that amount, because condition, rarity, and originality all count.  The open market is the best indicator of value, so patiently observe auction houses to see what similar pieces sell for.