Please do NOT simply drop your watch in the mail without asking first.
After we agree to accept your watch, pack it very well in a small box with lots of padding to the address at the top of this page. An adequate cardboard box is at least four inches on a side. NO padded envelopes or gigantic boxes, please.
Include a note inside the box with your contact info if you're a first-time customer.
Send us the tracking number so we know when it arrives - the actual number, preferably with the link attached, not just a photo of your Postal receipt.
Do NOT ship your watch with a chain, fob, or strap attached. It can scratch the crystal or the case, and it adds to the boxed weight, costing more in shipping.
Do NOT ship your watch packed in confetti, sawdust, or shredded paper because someone has to sweep up that stuff after it spews all over our clean floor.
Do NOT ship your watch wrapped in layers of packing tape to the point where it has to be sliced open. Whatever you pack at your end has to be unpacked at this end.
Do NOT write or call asking about status updates for your watch, since there are usually others in queue ahead of you. We will let you know when it arrives, when its turn on the bench comes up, and then send you updates from that point on. Pestering the watchmaker will not make him work any faster.