Contact Us

1. We restore vintage pocket watches as close to factory condition as possible while preserving its history. If you like patina, plastic crystals or mismatched hands because you think they're part of the 'tapestry' of the watch, then you're on the wrong website. 
2. Your watch may be declined if it's been recased in something anachronistic, if there is serious damage from tinkering or an impact, or if there are missing or broken parts.
3. We know far better what kind of watch you have than any search of the laughably incorrect Pocket Watch Database, so we don't need useless screenshots from that site.
4. We get far more requests for work than we can possibly handle, so we focus on family heirlooms and uncommon pieces in exceptional condition, not eBay Frankenwatches.
5. These century-old mechanical antiques are sometimes too damaged to restore, and they were never capable of digital or quartz time, even when they were brand new.
6. You will be notified when your watch arrives, when it's turn comes, and then receive periodic updates as the work progresses. Do not pester us to "see where we're at".
7. We expect to be paid when the work is finished. We don't want to wait, we don't want to haggle, we don't want excuses, and there are no discounts for paying promptly.
8. We choose which pocket watches we accept and from whom. Period. If you never mastered basic courtesy or start insulting us then your email will simply be deleted. 

We will need to see at least four clear, well-lit photos of your watch. No exceptions. They are:

• The dial without the bezel or crystal over it
• The movement, which is the "guts" of the watch
• The front of the case, including the pendant
• The back of the watch and the maker's trademark

See the Basics page for tips on how to carefully and properly open your pocket watch.

Send them in standard JPEG format of one watch only per email using the button below.

Visit the FAQ page for common questions on costs and turnaround time before continuing.

We do NOT replace individual parts of a watch such as a crystal, a hand or a mainspring.

Railroad-era pocket watches were designed and built during the glorious age of dedicated, purpose-built tooling, meaning that they did one thing and they did it very well. 8-in-1 multi-tools sold on infomercials were thankfully still a century away.

That means that pocket watches are not wristwatches, but that doesn't stop people from wedging one into a conversion case and strapping it to their wrist. They were designed to be carried in a vest pocket, remaining fairly stationary while maintaining reasonable accuracy during changes in temperature, varying mainspring strengths, and gravity pulling from different directions. They were never designed to be swinging wildly at the end of your arm; there's simply too much mass on a railroad-era balance wheel to be able to quickly overcome sudden changes in inertia.

Pocket watches are also not clocks, though people will often use them as such. Clocks were designed to just sit there in a warm house on a level shelf with the weights pulling uniformly straight down, and once the pendulum length was dialed in they would be remarkably accurate. Watches that just hang from a nail need to be timed for that one position to be the most precise.

People also fail to tether these delicate antiques, evidently preferring to see them smash to the floor. Better yet are those who happily hand one over to a small child so the kid can drop it instead, but since children are shorter than adults they probably figure the watch can't fall as far.

These century-old mechanical works of art are capable of truly impressive performance if treated well, maintained properly, used in the manner intended, and honored for the history and the stories that they contain. Take care of your great-grandfather's treasured heirloom so that it can be handed down through the generations.