Contact Us

American Timekeeper

PO Box #1 - Darien Center, NY 14040

(585) 547-9989

americantimekeeper@gmail.com

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Implied Warranties

Guarantees of a precise length are a little silly when it comes to antique watches, given how delicate they are and the fact that we cannot control their safety during shipping or after the customer receives it, but if your watch fails in a reasonable amount of time in the very rare event that we missed something we will of course make it right. Such an implied warranty is void if :


  • You drop your watch onto anything harder than a pillow.
  • You stick anything into the gear train, like a toothpick or screwdriver.
  • You open the back and spray the movement with oil or WD-40.
  • You let your grandkids or your dog play with it.
  • You shake it violently for any reason (see dog).
  • You magnetize it while attempting to de-magnetize it.
  • You remove it from the case or separate the plates just to see the guts in action.


Yes, all these things have happened shortly after the customer received the watch back, causing further damage and requiring a return trip for more work and a second invoice. 

The Disclaimers

  1.  An invoice will be sent when the work is completed to your satisfaction, with a reminder being sent after 10 days, and another after 20 days. If unpaid after 30 days the piece will be considered abandoned and may be sold to recoup costs.
  2. We reserve the right to refuse any watch that will likely turn into a money pit, or one that will end up being a disappointment for both parties. We may also refuse any customer who is exceptionally rude or makes unreasonable demands.
  3. We believe in the preservation of our history and keeping American heirlooms here in America. We are strongly against those individuals who part out watches and melt gold cases for profit, so we will refuse service to any customer openly engaging in or knowingly giving patronage to anybody doing either of those things.
  4. The photos posted here on the website are protected by intellectual property rights, and may not be uploaded or copied. Any photos of the finished piece sent as a courtesy will have our copyright and watermark on them to discourage piracy.

Privacy Policy

All customer information - name, location, mailing and email addresses, phone numbers, payment methods, and collecting preferences - is held in the strictest confidence. 

Nothing will get shared with anyone else without your prior written or verbal consent. 

Please

  • ASK before sending anything, if only to verify that we're not on vacation, flat on our backs with the pig flu, or so far behind that we're not accepting further work.
  • Do NOT ship your watch packed in confetti, sawdust, or shredded paper because someone has to sweep that up after it spews all over the clean floor in the shop.
  • Include a note inside the box with your contact info and return address if you're a first-time customer. Don't assume that we'll associate your watch with any emails.
  • Don't ask how much it will cost to restore your watch if you didn't send photos.
  • Remember that we don't collect these gorgeous antiques for accuracy alone, since a $10 Timex can spank even the best railroad watch, but because of their history and because they're mechanical works of art that also keep reasonable time.